Integrated call center function for 5-star customer service
Customers expect their calls to be answered quickly and your call partner to be aware of who they are and what was discussed in the last correspondence – without being reconnected multiple times. Your company benefits directly through increased sales and satisfied customers. Communication is no longer the domain of overpriced business phone systems. 3CX on-hold and integrated call center features satisfy even the most demanding customers. And with 3CX’s CRM integration and call workflows, you eliminate tedious and time-consuming tasks for your agents.
Call Queues - never loose a call again
- Queues for users or groups - never miss a call
- Advanced queuing strategies like Round Robin & Hunt by 3
- Recall during periods of high call volumes
- Answer calls anywhere - in the office or remotely
Reports on compliance with SLA levels
- Queues for users or groups - never miss a call
- Advanced queuing strategies like Round Robin & Hunt by 3
- Recall during periods of high call volumes
- Answer calls anywhere - in the office or remotely
Reports on compliance with SLA levels
- Call recording for legal and qualitative monitoring
- Training agents in live conversation by listening & whispering
- Impact option to step in when needed
- Central monitoring of ticket correspondence
Integrated Contact Center
- Live chat of your website as a direct line to website visitors
- Integrate your business Facebook page with 3CX
- Send and receive business text messages via 3CX
- Voice apps for automating repetitive tasks