Freshdesk (en)

Delight your customers with effortless omnichannel service

Have meaningful conversations every day – across every channel and with every customer.

Freshdesk omnichannel

Find out why Freshdesk Omnichannel Suite is the most comprehensive support solution with fast payback.

Reinvent meaningful conversations and turn service agents into advocates for your customers. Delight customers and employees in less than 3 months!

Kundenzufriedenheit

Customer satisfaction - effortlessly

Simplify every experience and put customers back in control with the support they expect on their preferred channel.

Pokal-Gold

Turn your agents into customer advocates

Give agents more context and automation to proactively understand customer needs and take the best possible action.

Rakete

Accelerate the speed of service

Accelerate the way you deliver excellent customer service. Our customers realize productivity gains in 3 months or less and innovate with the NEO platform.

Freshdesk support desk
Freshdesk support desk

Happy customers and agents the easy way

Provide the best, most intuitive support across all channels. Proactively understand customer needs to provide excellent service from the start.

Save time and reduce repetitive tasks. Help agents resolve customer inquiries by automating work and providing knowledge through a unified platform.

Freshdesk Messaging

Connect on channels customers love

Have more effective phone calls from the start and connect customers with the right professionals.

Equip agents with a 360° customer view and guided solutions to improve call productivity. Use comprehensive routing engines that dramatically reduce time in queue and achieve smarter escalations.

.

Freshdesk-contact-center
Freshdesk Contact Center

Answer support calls effortlessly

Provide the best, most intuitive support across all channels. Proactively understand customer needs to provide excellent service from the start.

Save time and reduce repetitive tasks. Help agents resolve customer inquiries by automating work and providing knowledge through a unified platform.

Field Service Management

Provide field service that remote agents trust

More than ever, field agents need to safely and effectively help customers while working from their home offices.  Provide field service that remote agents trust to easily resolve issues while they’re out on the road.

Route service teams efficiently based on availability, proximity, and skills. Provide real-time updates to customers via call bots and simplified scheduling.

Field Service Management

Accelerate customer experience innovation

with Freshworks NEO

Respond faster to marketplace changes and empower teams to get to know customers better with the combined power of the Freshdesk and Freshworks NEO platforms.

Meet your growing customer support needs by flexibly integrating rich APIs and pre-delivered integrations across 1,000 marketplace apps.